Shipping Policy

ShiftSetGo LLC, https://shiftsetgo.com and all its subdomains (“Website”) are governed by the following Shipping Policy.

Domestic Shipping Policy

Shipment processing time

Orders are shipped daily via UPS Monday through Friday. Most orders received by 12pm PST Monday through Friday will be shipped same day. If circumstances prevent our warehouse from preparing an order for shipment same day, it will be packed and shipped on the following business day.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Retail shipping charges:

Amount Spent ($)Shipping Charge ($)
$0-$349.99$9.99
$350 and aboveFree shipping

Wholesale shipping charges:

Amount Spent ($)Shipping Charge (%)
$0-26.9990%
$27-50.9950%
$51-100.9920%
$101-249.9915%
$250-2,499.999%
$2,500-4,999.997%
$5,000 and aboveFree shipping

    Shipment to PO Boxes or APO/FPO addresses

    ShiftSetGo LLC ships to addresses within the contiguous United States. We do not ship to Hawaii, Alaska.

    ShiftSetGo LLC does not ship to PO Boxes or APO/FPO addresses.

    Shipment confirmation and order tracking

    You will receive a shipment confirmation via email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

    Damages

    ShiftSetGo LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

    International Shipping Policy

    ShiftSetGo LLC does not ship outside the contiguous United States including internationally.

    Incorrect Shipping Addresses and Refused Delivery

    We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

    ShiftSetGo LLC will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

    Missing or Stolen Shipments

    If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

    • Call (425) 399-0847
    • Or alert us at hello@shiftsetgo.com

    We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

    At any time, please contact us at hello@shiftsetgo.com for questions related to this Shipping Policy.

    Last updated: November 2022