Shipping Policy
Last updated: October 2026
Order processing
Orders are processed Monday through Friday, excluding holidays. Most orders received before 12:00 PM Pacific Time ship the same business day; please allow 1 to 2 business days for processing. Orders placed after noon, on weekends, or on holidays may begin processing the following business day.
Shipping methods and delivery
We offer economy shipping through UPS and USPS (United States Postal Service). Transit time is additional to processing time and varies by product, destination, and carrier. Review any delivery estimate shown at checkout.
We ship only to eligible addresses in the United States and do not ship internationally. Domestic availability varies by product and shipping profile. Enter your address at checkout to confirm available delivery options.
Retail shipping rates
Standard retail orders of $449 or more qualify for free shipping. Standard retail orders below $449 have a $9.99 flat shipping rate.
The Virtual New Start Kit and 4 Week Coaching Subscription have separate free- shipping offers for those products. Other items in the same order may still incur shipping charges. Final shipping charges and eligibility are shown at checkout. Wholesale shipping rates are separate and are displayed at checkout.
Order tracking
Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking information to update.
Incorrect shipping addresses
Please check your shipping address carefully before placing your order. If you notice an error, contact hello@shiftsetgo.com or call 833-744-3846 immediately with your order number and the correction. Address changes may not be possible after shipment.
Damaged or missing shipments
If your order arrives damaged or is missing, contact ShiftSetGo as soon as possible at hello@shiftsetgo.com or 833-744-3846. Include your order number and photos of the products and packaging when applicable. Keep the packaging and affected items while we review the issue.
ShiftSetGo will work directly with you and the shipping carrier to investigate damage or loss and determine the appropriate resolution for your individual case.