Returns & Refunds
Last updated: October 2026
ShiftSetGo does not accept returns unless we specifically approve an exception. Each request is reviewed individually. Please do not send any products back without prior approval from our team.
To discuss an issue with your order, email hello@shiftsetgo.com or call 833-744-3846. Include your order number and a description of the issue. Any approved return, exchange, or refund will be handled according to the instructions provided for your individual case.
Damaged, defective, or missing items
If your order arrives damaged, contains a defective item, or is missing, contact ShiftSetGo as soon as possible. Include your order number and photos of the product and packaging when applicable. Keep the packaging and affected items while we review the issue.
ShiftSetGo will work directly with you and the shipping carrier to investigate shipping damage or loss and determine the appropriate resolution for your case.