Privacy Policy

https://shiftsetgo.com and all its subdomains (“Website”), the ShiftSetGo mobile application (“App”), and the ShiftSetGo platform at platform.shiftsetgo.com (“Platform”) are collectively referred to as the “Services” and are governed by the following Privacy Policy.

We respect your privacy and are committed to protecting it. The purpose of this Privacy Policy is to inform you what personally identifiable information we may collect and how it may be used. This statement only applies to the Services.

WHAT INFORMATION DO WE COLLECT AND HOW IS IT USED?

Information You Voluntarily Submit to the Services

We may collect personal information from you such as your name, email address, date of birth, height, and gender. For example, you may voluntarily submit information to the Website by leaving a comment, subscribing to a newsletter, or submitting a contact form. When using the Platform Services, you may provide profile information that supports your health tracking goals.

Information We Collect from Others

We may receive information about you from other sources. For example, if you use a third-party software through the Services, they may transfer information to us for fulfillment.

Health and Body Composition Data

The Platform Services collect health and body composition data, including weight, body fat percentage, lean body mass, and other body composition measurements. This data may be collected through manual entry, Bluetooth Low Energy connections to supported body composition scales (App only), through Apple HealthKit or Google Health Connect with your explicit permission (App only), or from a Fitbit account you connect through Google Health with your explicit permission.

We do not use health data for advertising, data mining, or any purpose other than providing and improving the Platform Services for you. We do not sell health data to third parties.

Apple HealthKit and Google Health Connect

The App may read and write health data to Apple HealthKit or Google Health Connect with your explicit authorization. This allows you to integrate your ShiftSetGo health data with your device’s health applications. You can revoke this access at any time through your device’s Settings.

Fitbit and Google Health

If you choose to connect a Fitbit account in the App, you sign in with your Google account and grant ShiftSetGo read-only access to the health metrics and measurements in your Google Health account. Fitbit scales sync their readings to Google Health, and ShiftSetGo reads them from there.

What we access. We import weight and body fat percentage readings recorded by your Fitbit or other connected smart scale, along with the time of each reading. We also store the Google Health account identifier needed to keep your connection working. We do not import other Google Health data, such as activity, sleep, heart rate, or readings you entered by hand in another app.

How we use it. Imported readings are added to your ShiftSetGo measurement history so you and your ShiftSetGo coach can track your progress. We use this data only to provide and improve these features for you.

How we store and protect it. Readings are stored with the rest of your health data on platform.shiftsetgo.com. The access tokens Google issues to us are encrypted before they are stored, and all data is encrypted in transit.

What we don’t do. We do not sell data received from Google. We do not use it for advertising, share it with advertising networks or data brokers, use it to determine credit-worthiness or for lending, or use it to train artificial intelligence or machine learning models. ShiftSetGo staff cannot read this data except for your coach and staff supporting your account, as needed for security, to comply with law, or with your permission.

Disconnecting and deletion. You can disconnect Fitbit at any time in the App’s Settings, or remove ShiftSetGo’s access from your Google Account at https://myaccount.google.com/permissions. Disconnecting stops all future imports and revokes our access. Readings already imported remain in your ShiftSetGo history unless you ask us to delete them at hello@shiftsetgo.com. If you delete a reading in Google Health, we also remove the copy we imported.

ShiftSetGo’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Bluetooth Device Data

The App may connect to supported body composition scales via Bluetooth Low Energy to receive measurement data. The App does not collect or store Bluetooth device identifiers beyond what is necessary to establish and maintain the connection during an active weigh-in session.

Progress Photos

If you choose to, you can add progress photos (front, side, and back) in the App, either by taking them with your device’s camera or by picking them from your photo library. The App only accesses the photos you pick. Progress photos are uploaded to the Platform Services and stored in private, access-controlled storage. They are visible to you and to the ShiftSetGo coaches and staff who support your program, and are used only to help you and your coach track your progress. We keep your start photos while you are an active client or until you replace them, and each set of progress photos for 90 days, with your most recent set kept while you are an active client. If your account becomes inactive, we notify you and then delete your photos. You can delete any progress photo in the App at any time. Progress photos are never used for advertising and are never sold.

Biometric Authentication

The App may offer biometric authentication (such as Face ID or fingerprint) for secure access. Biometric data is processed entirely on your device by the operating system and is never collected, stored, or transmitted by the App.

Automatically-Collected Information

We automatically collect certain information about you and the device with which you access the Services. For example, when you use the Website, we will log your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the Website. We may also collect information about actions you take when using the Website, such as links clicked.

Cookies

We may log information using cookies, which are small data files stored on your browser by the Website. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide you with a more personalized experience on the Website. Cookies are not used in the App.

HOW YOUR INFORMATION MAY BE USED

We may use the information collected in the following ways:

• To operate and maintain the Services;
• To provide health tracking and body composition analysis features within the Platform Services;
• To sync health data with Apple HealthKit or Google Health Connect at your request;
• To import weight and body fat readings from a Fitbit account you connect through Google Health;
• To send you promotional information, such as newsletters. Each email promotion will provide information on how to opt-out of future mailings;
• To send you administrative communications, such as administrative emails, confirmation emails, technical notices, updates on policies, or security alerts;
• To respond to your comments or inquiries;
• To provide you with user support;
• To track and measure advertising on the Website;
• To protect, investigate, and deter against unauthorized or illegal activity.

SMS / TEXT MESSAGING

By providing your mobile phone number and checking the SMS consent box on our online booking form, or by giving consent to our staff when scheduling by phone or in person, you agree to receive appointment-related text messages from ShiftSetGo, such as appointment reminders, confirmations, and scheduling notifications. Consent to receive text messages is not a condition of any purchase.

Separately, when you check the optional subscription text reminder box during coaching checkout or in your subscription portal, you agree to receive non-promotional subscription renewal reminders, subscription management links, and replies to your subscription requests from ShiftSetGo. Appointment consent does not enroll you in subscription reminders. We record your mobile number, consent choice, date, source, and the disclosure you accepted so we can honor your preferences.

• Message frequency varies based on your appointment schedule (typically 1-2 messages per appointment). Subscription message frequency varies with your renewal schedule and requests.
• Message and data rates may apply.
• You can opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us at hello@shiftsetgo.com.
• Opting out of text messages does not affect email or other communications from us and does not cancel an appointment or subscription.
• We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to deliver messages through our text messaging service provider.

THIRD-PARTY USE OF PERSONAL INFORMATION

We may share your information with third parties when you explicitly authorize us to share your information.

Additionally, the Services may use third-party service providers to service various aspects of the Services. Each third-party service provider’s use of your personal information is dictated by their respective privacy policies. The Services currently use the following third-party service providers:

• Google Analytics - this service tracks Website usage and provides information such as referring websites and user actions on the Website. Google Analytics may capture your IP address, but no other personal information is captured by Google Analytics.
• HighLevel - this service is used for delivery of email updates and newsletters. We store your name and email address for purposes of delivering such communications.
• Facebook Pixel - this service is used to gather information about visitors to this site for advertisement purposes. For more information on what Facebook collects, please see their Cookie Policy.
• Stripe - this service processes payments for appointments booked on the Website or in the App. You enter your card details on Stripe’s secure checkout page; ShiftSetGo never receives or stores your full card number. We keep a record of what you paid for, such as the appointment, amount, and date, to manage your bookings.
• Cloudflare R2 - this service stores progress photos in private storage that can only be reached through the Platform.

Health data collected through the Platform Services is never shared with advertising networks, data brokers, or analytics providers. Health data may only be shared with Apple HealthKit or Google Health Connect at your explicit request. Data received from Google Health is never transferred to third parties except as described in the “Fitbit and Google Health” section above.

At this time, your personal information is not shared with any other third-party applications. This list may be amended from time to time in the Website’s sole discretion.

Except when required by law, we will not sell, distribute, or reveal your email addresses or other personal information without your consent; however, we may disclose or transfer personal information collected through the Services to third parties who acquire all or a portion of our business, which may be the result of a merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.

ANONYMOUS DATA

From time to time, we may use anonymous data, which does not identify you alone, or when combined with data from other parties. This type of anonymous data may be provided to other parties for marketing, advertising, or other uses. Examples of this anonymous data may include analytics or information collected from cookies.

Health and body composition data is never included in anonymous or aggregated datasets shared with third parties.

COOKIES

The Website uses cookies to store visitors’ preferences, record user-specific information on what pages users access or visit, ensure that visitors are not repeatedly sent the same banner ads, customize Website content based on visitors’ browser type or other information that the visitor sends. Cookies may also be used by third-party services, such as Google Analytics, as described herein.

Users may, at any time, prevent the setting of cookies, by the Website, by using a corresponding setting of your internet browser and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. However, if users deactivate the setting of cookies in your Internet browser, not all functions of our Website may be entirely usable.

The App does not use cookies.

ADVERTISING

Retargeting Ads

From time to time, the Website may engage in remarketing efforts with third-party companies, such as Google, Facebook, or Instagram, in order to market the Website. These companies use cookies to serve ads based on someone’s past visits to the Website.

The App does not display advertisements or use retargeting.

Newsletters

On the Website, you may subscribe to our newsletter, which may be used for advertising purposes. All newsletters sent may contain tracking pixels. The pixel is embedded in emails and allows an analysis of the success of online marketing campaigns. Because of these tracking pixels, we may see if and when you open an email and which links within the email you click. Also, this allows the Website to adapt the content of future newsletters to the interests of the user. This behavior will not be passed on to third parties.

DATA STORAGE AND SECURITY

Health and body composition data and progress photos collected through the Platform Services are stored securely on platform.shiftsetgo.com. Progress photos are kept in private storage that can only be reached through the Platform. Data transmitted between the App, the Platform, and our servers is encrypted in transit. We implement reasonable security measures to protect your personal and health information from unauthorized access, alteration, or destruction.

RIGHTS RELATED TO YOUR PERSONAL INFORMATION

Opt-out - You may opt-out of future email communications by following the unsubscribe links in our emails. You may also notify us at hello@shiftsetgo.com to be removed from our mailing list.

Access - You may access the personal information we have about you by submitting a request to hello@shiftsetgo.com.

Amend - You may contact us at hello@shiftsetgo.com to amend or update your personal information.

Forget - In certain situations, you may request that we erase or forget your personal data. To do so, please submit a request to hello@shiftsetgo.com.

Revoke Health Data Access - You may revoke the App’s access to Apple HealthKit or Google Health Connect at any time through your device’s Settings. You may disconnect a Fitbit account in the App’s Settings or at https://myaccount.google.com/permissions. You may also disconnect Bluetooth scale pairing within the App, and delete any progress photo from the App’s Progress Photos screen.

Please note that we may need to retain certain information for recordkeeping purposes or to complete transactions, or when required by law.

SENSITIVE PERSONAL INFORMATION

We recognize that health and body composition data, and progress photos if you choose to add them, are sensitive personal information. This information is collected solely for the purpose of providing health tracking features within the Platform Services and App, and is handled with additional safeguards as described herein.

At no time should you submit other sensitive personal information to the Services, such as your social security number, information regarding race or ethnic origin, political opinions, religious beliefs, criminal background, or trade union memberships. If you elect to submit such information to us, it will be subject to this Privacy Policy.

CHILDREN’S INFORMATION

The Services do not knowingly collect any personally identifiable information from children under the age of 16. If a parent or guardian believes that the Services have personally identifiable information of a child under the age of 16 in its database, please contact us immediately at hello@shiftsetgo.com and we will use our best efforts to promptly remove such information from our records.

CONTACT INFORMATION

At any time, please contact us at hello@shiftsetgo.com for questions related to this Privacy Policy.