Virtual Coaching FAQ’s

Absolutely! As a ShiftSetGo member, you have access to our private Facebook group. In this group, you’ll find additional support from ShiftSetGo coaches and thousands of other members who are all at various stages of their weight loss journey. Some have successfully completed our program and others are currently working their way through it. No matter where you are on your journey, this community is a valuable resource for even more recipes, tips, strategies, and tools!

The best way to connect with our virtual coaching team is via email at

You can download the app for free on the App Store or Google Play.
Once you download the app, log in with the email you used when you signed up for ShiftSetGo program. The first time you log in, you’ll need to reset your password and you will be good to go! You’ll then be able to quickly sync your ShiftSetGo scale, easily track your meals in the journal, conveniently search our library of recipes, and watch your progress.
If you have questions, please email us at hello@

We strive to ship orders out within one business day. When you place an order you will be sent a tracking email. If you don’t receive an email, check your spam and junk folders. It can also be helpful to whitelist and or add these emails to your safe senders list. If you still don’t see an email from us, please contact us at so we can look into it for you.

Your virtual new start kit included your first two weeks of ShiftSetGo food. Ten days after starting your program, you will receive an email with instructions to set up your ongoing subscription. Once you receive this email, you will want to set this up to avoid a disruption in your subscription. While you can select from recurring shipping options of 1-4 weeks, we recommend every 4 weeks. This option helps ensure you don’t run out of food and is the only one with free shipping.

It’s important to note that a subscription is required to be on Stage 1 of the ShiftSetGo program. When you successfully move to Stage 3, coaching is complimentary.


For the best results, you’ll want to have someone take four photos of you. Front, back, and each side.
Make sure to leave good spacing on all sides—don’t cut off feet, the top of your head, or be in too tight on the sides. A simple, blank background that provides contrast to your clothes is best. For example, if you’re wearing light clothing, try to get your pictures against a dark background. Take a progress picture of all 4 sides every 8 weeks. Your coach will remind you when it’s time. Send each batch of photos to your coach, and we will compile them like the image below.


To help better track changes as you move through the program, you need to take measurements of various locations on your body. You need to take the first set of measurements when you take your initial photos. You’ll then do measurements every 8 weeks when you do your progress photos. Accurately measuring certain areas can be challenging to do on your own—like each arm—so it’s best if you can have someone measure you. Remember to try and measure in the same spot each time to get the most accurate comparison.

The locations you need to measure are:
Chest, waist, hip, arm, thigh

You can find a growing library of delicious recipes on our website. There are also a number of tasty recipes members create and share in our Facebook support group.